Premium Feature/Feature Pack Activation Instructions

These instructions guide you through the process of enabling a Premium Feature for your Storage Array.

How do I enable a premium feature?

You need a Premium Feature Key file to enable a premium feature.

Verify that your storage array and server are connected and powered up.
Go to http://partnerspfk.netapp.com/ to download the Premium Feature Key file.
Enter the Feature Activation Code, Serial Number, and Feature Enable Identifier in the designated fields. Optionally, you can provide your email address to have the Premium Feature Key file emailed to you.
Verify that the Activate Premium Feature option is selected.
Click Submit.
Click the link that appears. The file is downloaded.
Save and open the file.
Use the Premium Feature Key with your management software to enable the Premium Feature.

Further details about this procedure are given below.

Where can I find the Feature Activation Code?

The Feature Activation Code is the 11-digit number located on the Premium Feature Activation Card you received with your order. Please ensure that you enter the code exactly as it appears on the card. Failure to do so could cause a problem with the generation of a Premium Feature Key file.

Important! Keep the card in a safe place in case you ever need the information again.

What should I do if I do not have a Premium Feature Activation Card?

If you purchased a premium feature, the Premium Feature Activation Card was included in your order. If the card was not included in your order, please contact your NetApp sales representative.
If you purchased a premium feature at a later time, the card was sent to the mailing address you provided.
If you did not purchase a premium feature, but now wish to order one, please contact your NetApp sales representative.
If you cannot locate your card and have no other means to identify your Feature Activation Code, contact your Customer and Technical support representative.

Where can I find the Serial Number?

The serial number is located on the top of the unit's chassis. If you are reactivating a premium feature, you can either pull the chassis out to view the serial number, or access the Storage Array Profile to view the serial number information displayed on the Controllers tab. To access the Storage Array Profile:

Simplicity Storage Manager:

From the Summary tab click the Storage Array Profile task link to display the Storage Array Profile dialog, then either search or scroll the Controllers tab to locate the serial number for each unit.

SANtricity Storage Manager:

Select Storage Array>>View>>Profile from the main menu to display the Storage Array Profile dialog. Then either search or scroll the Controllers tab to locate the serial number for each unit.

Where can I find the Feature Enable Identifier?

The Feature Enable Identifier is available from the following locations in the management software:

Simplicity Storage Manager:

Select the Tools tab then click the View/Enable Premium Features task link. The Feature Enable Identifier is displayed at the bottom of the View/Enable Premium Features screen.

SANtricity Storage Manager:

Select Storage Array>>Premium Features.. from the main menu. The Feature Enable Identifier is displayed in the Storage Array Information section of the Premium Features and Feature Pack Information dialog.

Now that I have received my Premium Feature Key file, what do I do next?

After you have received your Premium Feature Key, you will need to enable the feature in the management software.

Simplicity Storage Manager:

Select the Tools tab then click the View/Enable Premium Features task link. The View/Enable Premium Features screen is displayed.
Note: A link to this task is also available from the Initial Setup Tasks dialog.
Click the Enable a feature task link, to display the Select Feature Key File dialog.
Navigate to the location of the newly download Premium Feature Key file, and select the file to be enabled.
Click OK to enable the selected premium feature. The newly enabled premium feature will be displayed under the Enabled Premium Features section.

SANtricity Storage Manager:

Select Storage Array>>Premium Features.. from the main menu. The Premium Features and Feature Pack Information dialog is displayed.
Click Enable to display the Select Feature Key File dialog.
Navigate to the location of the newly download Premium Feature Key file, and select the file to be enabled.
Click OK to enable the selected premium feature. The newly enabled premium feature will be displayed in the Premium Features list.

Why didn't I receive an email with my Premium Feature Key file?

You did not enter your valid email address (it is optional) when you entered the Feature Activation Code, Serial Number, and Feature Enable Identifier.

When would I need to select the Reactivate Premium Feature Key option?

If your Premium Feature becomes disabled for any reason, you will receive an alert that you need to get a replacement Premium Feature Key file. Go to http://partnerspfk.netapp.com/ and select the Reactivate Premium Feature option. You need to enter only your Serial Number and Feature Enable Identifier, which you can find in the Storage Manager console, as described previously. If your Serial Number is found in the database, a new Premium Feature Key file is generated.

When trying to get a reactivate Premium Feature Key file, why do I get an error indicating that no premium feature is associated with the Serial Number entered?

Cancel and retry the procedure using copy and paste. If you still receive this error:

The Serial Number and/or Feature Enable Identifier do not match the numbers you originally used.
The Feature Activation Code, Serial Number and/or Feature Enable Identifier originally used to activate your premium feature may have been invalid or entered incorrectly.
You may be attempting to recover a Premium Feature on the wrong storage array.

If you still receive errors you cannot resolve, please contact your Customer and Technical support representative.